Computer Information Science American River College

certificates 

PC Support

Description:
The CIS: PC Support certificate covers the use and maintenance of a microcomputer’s hardware, software and network connections in today’s business environment. Course work includes basic computer skills in configuration, use, and troubleshooting major hardware components, different operating systems, and applications in a standalone and network environment. This program covers all the objectives of the Computer Technology Industry Associates (CompTIA) A+ certification exam.
Learning Outcomes:
Upon completion of this program, the student will be able to:
  • Identify and recognize the names, purpose, and characteristics of system components by sight or definition.
  • Evaluate and demonstrate basic procedures for adding and removing field replaceable components for desktop computers.
  • Analyze and demonstrate understanding for installation and troubleshooting current operating systems, applications and basic networking technology used in industry.
  • Formulate back-up, recovery, and system protection plans for the operating system in a network environment.
  • Develop proficiency in customer service skills to effectively diagnose and communicate microcomputer software and hardware-related problems and solutions at the user level.
  • Configure and implement data security methods for protecting computers and networks from unauthorized access.

Course List:
Required Program
BUS 310 Business Communications 3
CISC 310 Introduction to Computer Information Science 3
CISC 320 Operating Systems 1
CISC 350 Introduction to Data Communications 1
CISC 351 Introduction to Local Area Networks 1
CISC 361 Microcomputer Support Essentials - Preparation for A+ Certification 3
CISC 362 Microcomputer and Applications Support 2
CISC 363 Microcomputer Support Technical - Preparation for A+ Certification 3
CISS 315 Ethical Hacking 3
A minimum of 6 units from the following:
 6
   BUSTEC 126 Outlook: Basics (1)
      or CISA 126 Outlook: Basics (1)
   CISA 127 Outlook: Tools (1)
      or BUSTEC 127 Outlook: Tools (1)
   CISA 305 Beginning Word Processing (2)
   CISA 315 Introduction to Electronic Spreadsheets (2)
   CISA 320 Introduction to Database Management (1)
   CISA 340 Presentation Graphics (2)
   CISC 306 Introduction to Web Page Creation (1)
   CISC 323 Linux Operating System (1)
Total Units: 25

Click here for Printable Degree - Course Check Off Sheet
Career Opportunities:
The CIS: PC Support certificate covers the use and maintenance of a microcomputer’s hardware, software and network connections in today’s business environment. Course work includes basic computer skills in configuration, use, and troubleshooting major hardware components, different operating systems, and applications in a standalone and network environment. This program covers all the objectives of the Computer Technology Industry Associates (CompTIA) A+ certification exam.
Search Jobs:
Example terms and keywords to use in job search sites:

Terms: PC Support - IT Support - A+ certification - California

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