Computer Information Science American River College
Courses

CISC 363: Microcomputer Support Technical - Preparation for A+ Certification

Units: 3.00
Prerequisite: CISC 361 (Microcomputer Support Essentials - Preparation for A+ Certification) with a grade of "C" or better
Hours: 42 hours lecture, 36 hours laboratory
Description: This course is the second of two courses providing a foundation in personal computer (PC) support. Hands-on skills include advanced component installation and configuration, troubleshooting component hardware, and configuring and troubleshooting major operating systems and networking hardware. This course along with CISC 361 prepares students for the Computing Technology Industry Association (CompTIA) A+ Certification exam.

Section 3: Learning Outcomes and Objectives

Upon completion of this course, the student will be able to:

  • Set up, demonstrate, and troubleshoot the three most commonly used PC operating systems.
  • Assemble, administer, and troubleshoot a basic networking system.
  • Demonstrate the installation, configuration, and troubleshooting of advanced computer devices.
  • Differentiate types of physical network architectures.
  • Explain disaster recovery procedures.
  • Support, upgrade, and add peripheral devices to notebook computers.
  • Identify and recover from viruses.
  • Identify the fundamental principles of security.
Certificates requiring this course: