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CISC 362: Microcomputer and Applications Support
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| Units: |
2.00 |
| Prerequisite: |
None. |
| Corequisite: |
CISC 361 (Microcomputer
Support Essentials - Preparation for A+
Certification) |
| Advisory: |
CISA 305 (Beginning
Word Processing), 315 (Introduction to
Electronic Spreadsheets), and 320 (Introduction
to Database Management) |
| Hours: |
24 hours lecture, 36
hours laboratory |
| Description: |
This course is an
in-depth investigation of the technical, business,
soft, and self-management skills technicians need to
provide effective customer service and support in an
information technology (IT) environment. Customer
service and problem solving skills needed for
success in a small or large business environment are
introduced. Students serve as assistants in computer
support in one of the American River College (ARC)
computer classrooms/labs. |
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Section 3: Learning Outcomes and Objectives
Upon completion of this course, the
student will be able to:
- demonstrate proficiency in customer service skills
in the areas of active listening, and written and oral
communication.
- diagnose, document, and communicate microcomputer
problems and solutions using acceptable terminology.
- analyze and troubleshoot hardware and software
problems in a variety of multi-user computer lab
environments.
- apply business and team building skills for
technical professionals.
- identify the causes of stress in computer support
and apply stress reduction coping skills.
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Certificates requiring this course:
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