Computer Information Science American River College
Courses

CISC 361: Microcomputer Support Essentials - Preparation for A+ Certification

Units: 3.00
Prerequisite: None.
Advisory: CISC 310 (Introduction to Computer Information Science), 320 (Operating Systems), and 350 (Introduction to Data Communications)
Hours: 42 hours lecture, 36 hours laboratory
Description: This course is the first of two courses covering support and repair for stand-alone personal computers. It includes training to troubleshoot hardware to a field replaceable component. Operating systems installation and simple networking are also covered. The course provides a firm grounding in the supporting software that runs the hardware and in distinguishing hardware from software problems. This course, along with CISC 363, prepares students for the Computing Technology Industry Association (CompTIA) A+ certification.

Section 3: Learning Outcomes and Objectives

Upon completion of this course, the student will be able to:

  • Identify the names, purpose, and characteristics of typical microcomputer system components.
  • Install, configure, optimize and upgrade personal computer components for desktop computers.
  • Identify tools, diagnostic procedures and troubleshooting techniques for personal computer components.
  • Diagnose common problems associated with components based upon the symptoms.
  • Define the types of random access memory (RAM), form factors, and operational characteristics.
  • Distinguish between popular central processing unit (CPU) chips in terms of their basic characteristics and performance.
  • Assemble and disassemble microcomputers to the component level.
  • Perform preventative maintenance on personal computer components.
Certificates requiring this course: